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Plum Goose


Terms and Agreements

If you shop at, you must agree to the following terms. While nothing on this page is unusual for an online store like ours, we still recommend that you read it carefully.


We do our best to get your purchases to you as soon as possible. The shipping times we provide are subject to availability. If you’ve ordered a product that’s out of stock, we’ll notify you with a new shipping estimate. If you decide you can’t wait, you can cancel all or part of your order. If you want to find out if an item is available before you order, contact our customer service department at

We offer Free Shipping on certain products. Free Shipping only applies to U.S. addresses in the 48 contiguous states. All Free Shipping specials are sent via Standard Shipping. We cannot deliver to a Post Office box.

Some oversize or delicate products require special packaging and handling to arrive safely at your home. We may have to bill you an additional “delivery surcharge” for these items. We’re sorry for this charge, but we want you to receive your purchases exactly how you saw them when ordering.

We do offer premium white glove shipping for an additional charge of $175. This service includes having the item brought into your home and set up in your room. The $175 charge is on top of any other shipping charges.

Large furniture and other bulky items are often shipped using a freight carrier. Any item that is shipped freight will have an additional shipping charge of $100 on top of any standard shipping charges, if any. You can easily tell which items are freight items on the product page and product listing page by the small freight truck icon as shown here ( Freight Shipping ).


We use US Postal Service, FED EX or UPS to deliver most products to your home. We ship larger products with a freight carrier and only within the contiguous 48 states. These companies will call to arrange delivery, usually on a given day within a 4-hour window. Make sure you’re home to accept delivery. If you miss it, the freight company will charge you an extra fee.

Freight delivery does not include any furniture assembly, if applicable. The carrier drops off your order in your driveway, where you can unpack it and move it into your house. We offer Premium Delivery for an extra $100-$150, for which the freight company will unpack your order and move it into your house to the desired room — up no more than two flights of stairs. They’ll even remove all the packing materials.

While we’re careful when packing and handling your order, damages can sometimes happen between our warehouse and your front door. We urge you to inspect your entire order, especially furniture, before you sign for a delivery. If you notice any defects or damage, do not sign for the delivery. Instead, contact us while the freight company is still there. If you can’t reach us, simply refuse the delivery or write the damages on the bill of lading before signing. This constitutes proof of the damage.

Privacy & Security
We take protecting your privacy seriously. Read our full Privacy Policy.
Returns & Replacements
We want you to love every product you purchase; however, we understand that sometimes the product turns out to be the wrong shade or the wrong size. So we allow returns on some items. Read all about our Returns and Exchanges process.
Custom Items and Product Variations

We carry many items that can be customized or personalized. These items are not returnable or refundable.

Color/Finish Note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. All of the product descriptions, including colors, finishes, shades, and and other features are provided by the manufacturer; Plum Goose assumes no liability whatsoever for the description, for variance, including in colors, textures, and finishes. Items that have natural finishes will also vary from product to product and no two will be the same. These variations should be expected.


Placing an order with us is as easy as shopping at a brick-and-mortar store. The pros include not leaving your home, staying in your pajamas and sipping your favorite tea or soft drink while shopping. The cons? Well, you have to click your mouse a lot more.

Browse our website by category or by brand. You can even set a price range while shopping, so we’ll only show you those products that fall within your price range. When you find something you like, click on it to go to its product page to get a closer look at the product, its dimensions and other details.

When you’re ready to buy, click Add to Cart. From there, you can check out or continue shopping. You can keep items in your Cart indefinitely. You also can add a product to your Wishlist or Compare several items at once. In your Cart — accessible through a link at the top of every page — you can see all the products you’ve ordered. You can change quantity or remove an item from the Cart. Your total, with any shipping charges and taxes, is reflected here before the final checkout. Fill in your billing information, select payment method, and then click Place Order.

If you need to cancel an order you must contact us with your order number and we will issue you a credit. However if your product has already shipped from the manufacturer we can no longer cancel the order.


Excluding Arteriors, Bungalow 5, Currey and Company, Global Views, and Noir. Coupons can not be combined with other special offers or existing coupons.

Payment, Pricing & Promotions

Everyone has different needs, and we try to respect that. Therefore, we accept different forms of payment. You can pay with your debit card, a credit card (American Express, MasterCard or VISA) or online through PayPal. Choose whichever option suits your needs.

All our prices are discounted from the full retail price, however we reserve the right to change our prices at any time. We can offer this discount because, as an online store, we don’t have to maintain a storefront. We pass those cost savings on to you. We occasionally offer promotions and deeper discounts. If you have a history with us, we’ll know your preferences and may offer sales on products that specifically interest you. The more time you spend with us, the more we get to know you!

Although our prices are discounted from the full retail price, we also respect our vendors' online pricing policies. Some of our vendors have restrictions on quoting via email, online chat, or posting prices on our website. If you shop with us in our stores or call you will be guaranteed the lowest prices we can offer on all of our brands.

Updating Account Information
At, you can set up an online account either on your own or when you place an order. You can update your stored information at any time. Simply log in from any page on our website to access your account. You can change your shipping address, billing address and credit card information.
Plum Goose© is a division of The Furniture Connector©.